December 7, 2021
T-Mobile to pay nearly $20M after 911 calls failed during outage

T-Mobile to pay nearly $20M after 911 calls failed during outage

T-Mobile will pay some $19.5 million as a part of a settlement with the Federal Communications Fee after a 12-hour outage in June of final 12 months resulted within the failure of tens of hundreds of emergency 911 calls.

On June 15, 2020, a 12-hour and 13-minute outage befell that led to congestion throughout T-Mobile’s 4G, 3G and 2G networks, in accordance to the FCC, and resulted within the “complete failure” of greater than 23,000 911 calls. The outage additionally resulted in tens of hundreds of 911 calls with out location or name again info made obtainable.

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“We understand how critical reliable connectivity is to ensure public safety and we take that responsibility very seriously,” T-Mobile informed ABC Information in an announcement Wednesday. “We have built resiliency into our emergency systems to ensure that our 911 elements are available when they’re needed.”

“This was a short-term isolated outage and we immediately took steps to further enhance our network to prevent this type of event from happening in the future,” the corporate added. “Now we are moving on from the FCC’s investigation and continuing our focus on our ongoing network build.”

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